Privacy Policy

Last updated: April 21, 2026

AG Holiday Sdn Bhd respects your privacy and handles your personal information carefully when you browse our website, make a booking, request a quotation, submit a payment, or contact our team.

1. Information we collect

• Identity and contact details such as your name, email address, phone number, nationality, and emergency contact details.
• Booking information such as travel dates, guest names, package selections, accommodation preferences, add-ons, and special requests.
• Payment and billing information required to confirm your booking and reconcile transactions through our payment providers.
• Communication records when you contact us by form, email, phone, WhatsApp, or other support channels.
• Website usage data such as device, browser, IP address, and page activity collected through cookies or similar technologies.

2. How we use your information

• To prepare quotations, process bookings, issue confirmations, invoices, and travel-related documents.
• To coordinate accommodation, boat transfers, snorkeling trips, tours, and other services included in your booking.
• To communicate important booking updates, schedule changes, reminders, payment notices, and support responses.
• To improve our website, booking flow, customer support, and service planning.
• To meet legal, tax, accounting, fraud prevention, safety, and regulatory obligations.

3. How we share information

We do not sell your personal information. We only share relevant data with trusted parties when needed to operate our services, including accommodation providers, boat operators, activity partners, payment gateways, IT service providers, and authorities where disclosure is required by law.

4. Cookies and analytics

We may use cookies, session storage, and similar tools to keep the website working properly, remember your session, understand usage patterns, and improve the customer experience. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

5. Data retention

We keep information only for as long as reasonably necessary for booking operations, customer support, reporting, legal compliance, dispute resolution, and internal record-keeping. Retention periods may vary depending on the nature of the service and applicable requirements.

6. Data security

We take reasonable administrative and technical steps to protect your information against unauthorized access, misuse, alteration, or disclosure. However, no website or transmission method can be guaranteed to be completely secure.

7. Your choices and rights

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information where we no longer need to retain it.
• Opt out of promotional communications at any time.

We may need to retain certain information where required for active bookings, legal compliance, accounting, or dispute handling.

8. Third-party links and providers

Our website or booking flow may link to or rely on third-party services such as payment providers, maps, social platforms, or accommodation and activity operators. Their handling of personal data is governed by their own terms and privacy notices.

9. Updates to this policy

We may update this Privacy Policy from time to time to reflect operational, legal, or service changes. The latest version published on this website will apply from the date shown above.

10. Contact us

For privacy-related questions or requests, please contact AG Holiday Sdn Bhd at info@agholiday.my or call +60 19-394 1929.